Data Protection & Privacy — Your Rights Explained
Privacy Policy — How jalibd Collects, Uses, and Protects Your Personal Data
At jalibd, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in plain English exactly what personal data we collect from players across Bangladesh, why we collect it, how long we keep it, who we may share it with, and what rights you hold over your own information. Please read this document carefully before registering an account.
jalibd collects only the personal data that is strictly necessary to operate your account, process payments via bKash and Nagad, verify your identity, and meet regulatory obligations. We do not collect data we do not have a legitimate need for, and we do not sell your personal information to third parties for marketing purposes.
All personal data held by jalibd is stored on secure, encrypted servers. Data in transit between your device and the jalibd platform is protected by industry-standard TLS/SSL encryption. Access to personal data within the jalibd organisation is strictly limited to personnel who require it to perform their role.
You hold meaningful rights over the personal data jalibd holds about you. Subject to our legal and regulatory retention obligations, you may request access to your data , request corrections, or request deletion. See the "Your Privacy Rights" section for the full list of rights available to jalibd players in Bangladesh.
jalibd does not sell, rent, or lease your personal data to third-party advertisers, data brokers, or marketing platforms. Your information is used exclusively for the purposes described in this Privacy Policy. Any third parties who receive your data do so only as service providers acting on jalibd's behalf under strict data processing agreements.
jalibd's data practices are designed with Bangladesh players in mind. We handle bKash, Nagad, Rocket, and Upay transaction data in accordance with applicable payment provider requirements, and we apply responsible disclosure standards consistent with our commitment to operating a secure platform for players across Dhaka, Chittagong, Sylhet, and beyond.
jalibd does not hold your personal data indefinitely. Retention periods are set by reference to our operational needs, KYC and AML obligations, and applicable data protection principles. When data is no longer needed, it is securely deleted or anonymised. Active account data is retained for the duration of your account plus a defined post-closure period.
Section 1
Personal Data We Collect
jalibd collects personal data from you through several channels: directly when you register an account or contact the support team, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of personal data we collect are described in the table below.
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID Card number, passport number | Provided by you at registration and during KYC verification |
| Contact Data | Email address, Bangladesh mobile number, residential address (including city — e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration or when updating account details |
| Financial Data | bKash account number, Nagad number, Rocket number, Upay number, bank account details, transaction history, deposit and withdrawal amounts in BDT | Provided by you when making payments; confirmed by payment providers |
| Account Data | Username, encrypted password, account balance, bonus balances, bet history, game session history, login timestamps | Generated automatically through your use of the platform |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL | Collected automatically via server logs and cookies |
| Communications Data | Contents of support emails, live chat transcripts, feedback submissions, bonus opt-in records | Collected when you contact or correspond with jalibd |
| Verification Documents | Scanned or photographed copies of NID card, passport, driving licence, utility bills, bank statements | Submitted by you as part of KYC identity and address verification |
jalibd does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, the account will be closed immediately and all data will be deleted, subject to any legal retention obligations that may apply. Age verification is conducted at the withdrawal stage as a minimum, and jalibd reserves the right to request age verification at any earlier point in the account lifecycle.
You are not required to provide data beyond what is necessary for account registration and the specific service you wish to use. However, certain data — such as identity documents for KYC — is mandatory for processing withdrawals. Failure to provide required data may limit the services available to your account.
Section 2
How We Use Your Personal Data
jalibd processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below sets out the purposes for which we use your personal data and the legal basis for each use.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, account data | Performance of contract |
| Processing deposits and withdrawals | Financial, identity, contact data | Performance of contract |
| Identity verification (KYC) | Identity, verification documents | Legal obligation; legitimate interests |
| Fraud prevention and AML monitoring | Financial, technical, account data | Legal obligation; legitimate interests |
| Customer support communications | Contact, communications data | Performance of contract; legitimate interests |
| Personalised bonus and promotional offers | Account, contact data | Consent (opt-in marketing communications) |
| Platform security and technical maintenance | Technical, account data | Legitimate interests |
| Responsible gaming monitoring | Account, financial, session data | Legal obligation; legitimate interests |
| Regulatory compliance and record-keeping | Identity, financial, account data | Legal obligation |
Where jalibd relies on your consent as the legal basis for processing — for example, to send you promotional emails about new bonuses, BPL cricket betting promotions, or seasonal Eid offers — you may withdraw that consent at any time by contacting the support team at [email protected] or by using the marketing preference settings in your account dashboard. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
jalibd uses automated systems to monitor account activity for responsible gaming indicators, including unusually rapid deposit sequences, extended session durations, and escalating bet sizes. Where these systems flag a concern, a member of the jalibd responsible gaming team may review the account and take action — including initiating a welfare contact, applying a temporary deposit limit, or escalating to a voluntary self-exclusion conversation. This monitoring is carried out in your interest and forms part of our commitment to player wellbeing.
Section 3
Data Sharing and Third-Party Disclosure
jalibd does not sell your personal data to any third party. We share your personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose. All third-party service providers who receive personal data from jalibd are bound by data processing agreements requiring them to handle that data securely, use it only for the specified purpose, and not disclose it further.
- Payment Providers: When you make a deposit or withdrawal, jalibd shares the necessary payment and identity data with the relevant payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank — to process the transaction. The payment provider receives only the data required to complete and verify the transaction.
- Game Providers: Casino games on the jalibd platform are supplied by certified providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a player session token to authenticate your game session. They do not receive your full identity data, financial account details, or contact information.
- Identity Verification Services: jalibd uses third-party KYC and identity verification services to authenticate identity documents submitted by players. These services receive document images and extracted data fields for verification purposes only and do not retain data beyond the verification transaction.
- Fraud Prevention and AML Services: jalibd uses third-party risk management and anti-money-laundering screening services. These services may receive transaction data and identity data for the purpose of detecting fraud and meeting AML obligations. Data shared for these purposes is treated as strictly confidential.
- Legal and Regulatory Disclosure: jalibd may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or regulatory instruction. In such cases, jalibd will disclose only the data specifically required and will notify the relevant player where it is legally permissible to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jalibd's business assets, personal data held by jalibd may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to data processing that result from it.
Section 4
Cookies and Tracking Technologies
The jalibd website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file stored on your device by your browser when you visit the jalibd website. Cookies allow jalibd to recognise your device on return visits, maintain your login session, remember your preferences, and analyse how the platform is used so that we can improve it.
jalibd uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as login session management, account security OTP verification, and navigation between sections of the platform. These cookies cannot be disabled without impairing platform functionality, and they do not require your consent.
- Functional Cookies: These cookies allow jalibd to remember your preferences — such as your preferred language setting, last-used payment method, and game lobby layout preferences. Disabling functional cookies will mean that certain personalised features will not be available during your session.
- Analytics Cookies: jalibd uses analytics tools to collect aggregated, anonymised data about how players use the platform — for example, which game categories are most visited, how long sessions typically last, and which deposit methods are most commonly used. This data is used internally to improve the platform experience and does not identify individual players.
- Security Cookies: Security cookies assist jalibd's fraud detection and account protection systems. They help identify unusual login patterns — such as a login attempt from a new device or an unfamiliar IP address — and trigger OTP verification accordingly. These cookies form part of the platform's overall account security architecture.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please be aware that blocking strictly necessary cookies will prevent you from logging in to your jalibd account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
jalibd does not use third-party advertising cookies, cross-site tracking pixels, or behavioural advertising technologies. No cookie data collected on the jalibd platform is shared with advertising networks or used to serve targeted advertisements to you on other websites.
Section 5
Data Retention and Storage
jalibd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods set out below reflect the minimum necessary periods based on our operational and compliance requirements. Where data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an individual player.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML and KYC regulatory requirements |
| Financial transaction records | Duration of account + 7 years post-closure | Financial record-keeping obligations |
| Identity verification documents | Duration of account + 5 years post-closure | AML compliance obligations |
| Bet and game session history | Duration of account + 3 years post-closure | Dispute resolution; responsible gaming |
| Support communications | 3 years from date of communication | Dispute resolution; quality assurance |
| Marketing opt-in records | Until withdrawal of consent + 2 years | Evidence of lawful processing basis |
| Technical and server log data | 90 days from collection | Security monitoring; fraud detection |
| Self-exclusion records | Permanent (for the life of the platform) | Responsible gaming compliance |
All personal data held by jalibd is stored on servers that are protected by physical and logical security controls appropriate to the sensitivity of the data. Access to personal data is restricted on a need-to-know basis and is subject to access logging and periodic review. jalibd does not transfer personal data to countries or territories that do not provide an adequate level of data protection without ensuring appropriate safeguards are in place.
Section 6
Data Security and Platform Protection
jalibd employs a layered security architecture to protect the personal data of all registered players. Our security measures are reviewed and updated on a regular basis to address evolving threats and to maintain an appropriate standard of protection. The following measures are currently in place:
- TLS/SSL Encryption: All data transmitted between your device and the jalibd platform is encrypted using Transport Layer Security (TLS). This prevents interception of login credentials, financial data, and personal information during transmission.
- Password Hashing: Player passwords are never stored in plain text. Passwords are hashed using a strong one-way cryptographic algorithm before storage. jalibd staff cannot retrieve your password — only a password reset is possible.
- OTP Two-Factor Authentication: jalibd uses one-time password (OTP) verification sent to your registered Bangladesh mobile number for new device logins and withdrawal requests. This additional layer ensures that access to your account and your funds requires possession of your registered mobile device.
- Access Controls: Internal access to player personal data is restricted to authorised personnel only. Role-based access controls ensure that staff members access only the data necessary for their specific function. All internal data access is logged and subject to periodic audit.
- Intrusion Detection: jalibd's infrastructure is monitored continuously for suspicious access patterns, including repeated failed login attempts, unusual API call volumes, and anomalous data access events. Alerts trigger immediate investigation by the security team.
- Incident Response: In the event of a data security incident that poses a risk to your personal data, jalibd will notify affected players without undue delay, describe the nature of the incident, the data categories affected, and the steps taken to contain it. A breach notification will be sent to the registered email address of each affected player.
Section 7
Your Privacy Rights as a jalibd Player
As a registered player on the jalibd platform, you hold a number of rights in relation to the personal data we hold about you. jalibd is committed to honouring these rights in a timely and transparent manner. Requests to exercise any of the rights below should be submitted to [email protected] with the subject line "Data Rights Request" and must include sufficient information to verify your identity before we can act on the request.
jalibd will respond to all verified data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it before the initial 30-day period expires. There is no charge for submitting a data rights request. If a request is manifestly unfounded or repetitive, jalibd reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for that decision.
Section 8
Policy Updates and Contact Information
jalibd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to the clarity of our disclosures. The effective date at the top of this document reflects the date of the most recent version. Where an update constitutes a material change to how we process your personal data, we will notify registered players by email to the address on file at least 14 days before the change takes effect. For non-material amendments — such as corrections to spelling, improvements to readability, or updates to contact details — the policy will simply be updated and the effective date revised without individual notification.
Continued use of the jalibd platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the updated policy, you should discontinue use of the platform and contact [email protected] to request account closure before the updated policy takes effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jalibd handles your personal data, please contact the jalibd data protection team using the details below. We take all privacy concerns seriously and will acknowledge your contact within 2 business days and provide a substantive response within 14 business days.
- Email: [email protected] — use the subject line "Privacy Enquiry" for all privacy-related correspondence
- Response Time: Acknowledgement within 2 business days; substantive response within 14 business days
- Platform: jalibd.com — the current version of this Privacy Policy is always available at jalibd.com/privacy-policy
- Language: All formal privacy communications are conducted in English, which is the governing language of this policy and of the jalibd platform
- Business Hours: The jalibd support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
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